Ups Management Styles Essay Example Essay Example

Ups Management Styles Essay Example Paper Ups Management Styles Essay Introduction United Parcel Service â€Å"We run the tightest ship in the shipping business† Laura Andonov Mission Statement â€Å"To guide the company’s efforts to provide responsible, =://essaysafe.com/essay-what-are-advantages-and-disadvantages-of-ethical-behavior-in-business/ class=ilgen data-wpel-link=external rel=nofollow>ethical business behavior and manage business conduct to achieve and maintain compliance with all applicable regulations and policies for all aspects of UPS business worldwide, including all wholly owned subsidiaries. † UPS is a global package delivery business that specializes in not only managing the movement of goods, but the information and funds that moves with those goods in more than 200 countries and territories worldwide. UPS’s target market is primarily U. S. companies that ship business to business via ground delivery and whose delivery time is not urgent. Major customers are manufacturers that ship directly to retailers and online bus inesses that ship goods to private households. UPS is a large C corporation, a legal business entity that is separate from its owners and managers. It’s unbounded in terms of shareholders and dividend income is taxed at corporate and personal shareholder levels. The benefit of UPS taking on this form of organization is that the company has limited liability, transferable ownership, will have continuous existence, and has easier access to resources. The disadvantage to this type of organization is that it is expensive to set up, they are usually closely regulated, and taxation is doubled therefore extensive record keeping is essential. In 1907, Jim E. Casey borrowed $100 from a friend and started this Seattle based private messenger and delivery services company. Ups Management Styles Essay Body Paragraphs From there his motivation and innovation turned into one of the largest package delivery companies in the world that delivers more than 15. 1 million packages daily to 7. 9 million customers in more than 200 countries and territories all over the globe. UPS has had 103 years to perfect their business plan. There are numerous strategies and values that have pulled UPS through the years and allowed the company to maintain that competitive edge. UPS is a household name and oftentimes a business’s primary choice in delivery needs due to its extensive U. S. and European ground network operations which makes it easy for their delivery trucks to access every address in the U. S. and Europe from one of hundreds strategically positioned hub locations. The hub design and locations were the end result of a known issue of not having the proper coverage to efficiently reach businesses and households in remote locations in a timely manner. UPS has a definite stability strategy that aims to continue doing what they have been doing, but to continue to expand its number of markets in new developing markets. American businesses are importing more goods due to the lower cost to obtain the finished product/materials and UPS has applied one of their strategies from not only going global, but recently focusing on penetrating Latin America. Latin America’s market volume expanded by 50% early this year and a major problem for them was that their market was growing so rapidly that their delivery companies could no longer keep up with their booming business. Look who jumped in to save the day, why UPS! Not only does UPS have to continually expand, but they also have to be updated with what their competitors are doing. The transportation industry is highly competitive and UPS’s three top competitors are Deutsche Post AG (DHL), United States Postal Service (USPS), and FedEx. All three companies offer similar, if not the exact same services, but pricing and availabilit y depend on regions. I believe the competitive advantage UPS has over these three companies is that they listen to what their customers want and then they deliver exactly that. The initial competitive advantage that credited UPS’s early and continual success is that they always focus on courtesy to their customers, maintain low rates, and their round the clock service. UPS has probably at one point or perhaps frequently performed determined the five competitive forces that establish the industry attractiveness and profitability. The threat of new entrants is very unlikely for UPS. This would be an intimidating market to attempt to infiltrate with UPS and its trailing competitors. Whereas the lack of new entrants is a key advantage, the threat of substitutes in place of other industries products is very high. As mentioned before, UPS has three major competitors that offer similar products at a similar price. This is an area that management has to constantly evaluate. UPS evalu ates what they have to offer the customer verses their other delivery needs counterparts and the customers have a no bargaining power whatsoever. If the customer is unhappy with the service or the pricing, UPS acknowledges that DHL and the FedEx will be waiting with open arms to assist them and attempt to win their loyalty. The bargaining power of the suppliers is also very low due to cut throat competition. If low prices are what the customer wants and they can easily take their business elsewhere, UPS must try to maintain reasonable fees to keep the customers happy as well as be profitable. With examining four out of five forces, we can assume that the rivalry among current industry competitors is intense and management must be aware of what each competitor has up its sleeve at any given time. UPS has successfully managed to defray a lot of their costs by having such a successful website. Customers can do a number of things on the website from their home without having to call and physically come into one of their stores or hub locations and tie up their agents at the counter. One unique thing that you can do on UPS’s website is that you can enter in the senders address, your address, the weight of the item, how fast the package needs to get its destination, and you can print a shipping label from home. The free tracking feature UPS provides has also been a successful product of the website with over 18. 5 million hits daily! The website also allows an anonymous forum for customer suggestions and complaints, thus allowing the company to see what areas they need to make improvements on. By offering this type of open forum it demonstrates that management operates with an omnipotent view. By asking for, listening to, and acting upon customer feedback, managers can anticipate change, develop opportunities, correct poor performance, and continue to lead their organizations. UPS offers incentives for managers to keep up the good work by offering bonuses and stock options when profits are up. In the event if profits are down, someone is pinpointed and held responsible for the loss and is required to do something to correct it. UPS has a strong organizational culture embedded into its daily operations. Employees that work with the public all wear uniforms and ask any one of the 400,000 employees world-wide and each one of them will be able to tell you who the founder was and the early history of the company. At meetings, they still use the same policy manual that they have been using for 90 years. They all know how to treat their customers, their fellow employees, drivers know how to carry their keys, and move away from left-hand turns. It’s the same in China as it is in Turkey. Managers spread the culture around at each location more than any other company out there. Managers at UPS have also managed to attract and retain employees better than any other company as well as integrate a high level of ethics into their operations wh ich is seen as a competitive advantage by its customers. This is achieved by having each employee review the code-of-ethics manual through annual workshops and daily communications, which is updated regularly and provides examples of detailed situations and ethical responses that employees may face. They make it known that there is a hotline to discuss anonymously about ethical issues, which then will be investigated and will be mentioned at the next managers meeting, so they can come up with a way to avoid any further issues of that type. In the 70’s and 80’s UPS was doing so well that they could have stayed domestic and would have still been successful, but founder Jim Casey was in Germany and witnessed how poorly the national post office operated and decided to act upon this incredible opportunity. Casey sent over four of his best executives to access the situation, to see if they did, in fact, need a more efficient delivery service and how they should respond. Case y and his executives did not consider the cultural differences and had an ethnocentric attitude about expanding in the Germany market. They decided to replicate everything from the trucks down to the uniforms and hoped that everything would work out. It did not. First cultural mistake was that in 1976 the unemployment rate in Germany was 3%, so nobody really needed jobs and another cultural difference that they were unaware of is that a truck driver in considered one of the least desirable jobs in Germany, so it was extremely difficult to even get applicants. They sent over American managers and implemented the same brown American uniforms and that was a disaster as well. The American managers weren’t adapting well with the German’s customary operations and the employees and customers were getting upset at the brown uniforms and trucks saying that they reminded them of the brown Nazi uniforms. Casey recognized early on in the game that they took a huge risk and that if they were going to make operations in Germany work they needed to step back and reevaluate everything before proceeding further. From that point on UPS in Germany was build from the ground up by acquiring a small group of driving companies and their already present employees. Another example of cultural differences occurred with employees in Singapore were not compliant when it came to wearing uniforms due to the hot, humid weather and their work ethic is quite different from ours. We will write a custom essay sample on Ups Management Styles Essay Example specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Ups Management Styles Essay Example specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Ups Management Styles Essay Example specifically for you FOR ONLY $16.38 $13.9/page Hire Writer

Tracer Pain and Staff Member Essay

Tracer Pain and Staff Member Essay Tracer: Pain and Staff Member Essay Surgical Patient Surgical Patient Tracer Worksheet Nightingale Community Hospital – in Year 2 of Audit Cycle MR#__453355______________________ Admission/Service Start Date:___________ Language/Culture:_English_____________ Tracer Surveyor(s): Sequence of Care/Services 1._Surgical Date Admitting/Presenting Dx/Condition: Nursing Unit__________ 2. _Radiology_______________________ 3. _OR_____________________________ 4. _PACU__________________________ Admitted with post-op wound infection Went to surgery for drainage Long term antibiotics Supportive spouse Plan home health at discharge Current Location _Surgical Nsg Unit ___ Questions / Actions Ask the staff member to give you a report on the patient like he/she may give to an oncoming shift. Notes/Deficiencies Identified Tracer Tips Does the staff member know the course of care? Show me the patient’s admission assessment (or initial nursing assessment). When is the assessment done? By whom? Can an LPN do an admission assessment? History and physical not done within 24 hours of admission ( 72 hours) Review admission history Ask nurse about any gaps or blank areas Should be completed by end of shift when pt admitted Ask about med reconciliation process How is care plan generated? Describe the medication reconciliation process. Primary nurse able to verbalize med reconciliation process. Review of chart had evidence of med reconciliation on admission and after surgery Where is your functional assessment? OR What precipitates PT, OT, or SLP referral? Function assessment triggered based on admission assessment but no documentation found Nutritional assessment documented Home med list is obtained and verified at time of admission Med recon done when patient transfers location (OR to floor, floor to floor, ICU to floor, etc) Med Recon is done at discharge- any discrepancies and nurse can hold up discharge Have staff show f/u if a referral was triggered. Where is your nutritional assessment? Have staff show dietitian’s f/u if a referral was triggered. What would precipitate a social work referral? Nurse verbalized indications for social work referral Have staff show social worker’s f/u if a referral was triggered Does this patient have advance directives? Where is it documented? Is a copy of the document in the medical record? Nurse said patient has an advance directive but did not bring it with her. Family was reminded a copy was needed but failed to bring in. If patient does not have Advance Directive, was information provided? What are the patient’s allergies? No allergies Note allergies on all documents where they are documented (ie, H&P, ED, MAR) and whether all sources agree. Does this patient have any cultural/ spiritual needs? Priority Focus Areas (PFA) Addressed: ïÆ' ¾ Assessment & Care/Services ïÆ' ¾Communication Credentialed/Privileged Practitioners Equipment Use ïÆ' ¾ Infection Control Information Mgmt ïÆ' ¾ Medication Mgmt Organization Structure Orientation & Training ïÆ' ¾ Rights & Ethics Physical Environment ïÆ' ¾ Quality Improvement ïÆ' ¾ Patient Safety Staffing Coach staff to avoid responses with â€Å"usually†, â€Å"sometimes,† and other descriptions that could indicate that the practice is not consistent. Questions / Actions Is this patient at risk for skin breakdown problems? Where is it documented? What breakdown prevention measures are taken? Notes/Deficiencies Identified Is this patient at risk for falls? Where is it documented? How is the risk for falls communicated shift to shift? Dept to dept? What precautions have been implemented for this patient? Yes. Documented in the nursing admission assessment. Fall risk is included in handoff form. Precautions: slip proof socks, night light Does this patient have a plan of care? How are care plans updated or changed? How do all disciplines come together for a plan of care? Initial nursing plan of care documented but not updated since surgery. Interdisciplinary Rounds (IDR) or Caring Rounds Are IDR documented? Are

Methodology Dissertation Example | Topics and Well Written Essays - 2750 words

Methodology - Dissertation Example Methodology Qualitative research methodology gives a detailed picture of the data that needs to be a part of the research (Adler 1994). Due to qualitative methodology, the information that needs to be incorporated in the research is descriptive and informational. According to Merrigan and Huston (2004), the qualitative research method functions fine at the preliminary phases of a project as it permits the researcher to bring together information in a way that is evocative and coarse. It is also said that by employing qualitative means, the researcher is not capable to have an unchanging or wholly distinct plan; he may only have an approximation about the plan of the project (Ader, Mellenbergh and Hand 2008). The researcher is capable to identify about the upshot of the project or some measurement of the project with the passage of time, as he constantly employs the qualitative approach for compilation of data (Patton 1990). 1.1 . Research Methodology Qualitative research method and quantitative research methods are very influential in terms of collection of suitable data for any kind of research. Qualitative methods for data collection are used to gather qualitative data. The techniques that are employed for data collection through qualitative methodology are qualitative interviews that are also called in-depth interviews, direct observation, case studies, literature reviews and focus groups (Adler 1994). Qualitative research techniques are used for many educational disciplines for gathering of suitable research data required for the research. These disciplines include history, sociology, anthropology, geography and other social disciplines. (Adler 1994). It is not essential that qualitative research methodology is necessarily adopted for the above-mentioned disciplines but it suits these disciplines more as compared to other disciplines. The restrictions and peripheries of any research can be clearly recognized with the help of qualitative research (Patton 1990). Quantitative research method is used for collection of quantitative data. As far as qualitative research techniques are concerned, they are used for collection of data or information that is uncountable and descriptive but quantitative research techniques gather data or information in a countable order as the collected data is in numeric format. Like qualitative methodology, quantitative methodology also suits some disciplin es or educational areas. These disciplines include accounting, physics, taxonomy, statistics and social sciences (Roessner 2000). The data collection techniques used in quantitative research methodology are with the help of survey forms, tabulations, questionnaire designing, statistical model designs and much more (Roessner 2000). Survey forms and questionnaires are much more used as compared to other techniques of data collection and gathering as they are much convenient to develop and distribute for numeric data collection. The objectives associated with a research are already known to the researcher and he/she works in according to a set plan (Saris and Gallhofer 2007). According to Saris and Gallhofer (2007), the researcher is already aware that the data will be gathered in shape of number format and can be easily employed for statistical evaluation for progress in the research. 1.2. Qualitative Research Method According to Byram and Feng (2006), â€Å"

September 11 Attack on America Research Paper Example | Topics and Well Written Essays - 1750 words

September 11 Attack on America - Research Paper Example A Description of the historical event Analysis of the historical and contemporary causes of the event Analysis of the different historical interpretations of the event Evaluation of the positive and negative outcomes of the event Conclusion September 11 attack on America Introduction September 11 attacks on America remain to be the main memorable event of the twenty first century all over the world. The recent decades have seen scientists, academicians and the theorists conduct comprehensive research in a bid to establish the causes of such a thrilling event as well as the impacts, which some remain unfolded. However, the historical descriptions in regard to this event are quite amazing to the extent of instilling fear on the contemporary society. The issue has long raised a variety of truths as well as controversies since its occurrence as many as try to swallow the event’s bitterness. There are countless historical and contemporary causes of the challenging 9/11, which are i nclusive of the bitterness of the Al-Qaeda towards America for supporting Israel. The demonstration of this bitterness is viewed in the recent incident where America portrayed its deed of killing the then Al-Qaeda leader, Osama bin Laden. The event sets the stage of understanding the extent to which great psychological, social, political, and economic impacts overtook the contemporary America. The discussion in this paper seeks to provide a comprehensive overview of September 11 attacks. A discussion of the historical context in regard to the even will be provided. ... The terrorists are said to have hijacked four passenger Jet airliners that were meant for commercial services and crashed them at various destinations, which included the north and south towers of the world trade center, pentagon house and forth targeted the white house, the location of the American capital. The 9/11 morning dawned in a devastating state when the Al-Qaeda’s hijacked jet airliners. Two airliners were intentionally crashed at the World Trade Center Twin Towers that collapsed within two hours of attack. The third airliner was as well crashed at the Arlington, Virginia pentagon house, while the fourth was directed onto the rural Pennsylvania’s Shanksville. Three thousand people were killed on the sport, and no one survived from the crashing flights, including 60 military officials (Griffin, 2009). The report of the investigations conducted by the Newborn research personnel indicated that there had been prior plans by the terrorist group on the procedure of attacking the entire United States, including the capital city. The attack is always remembered since it resulted in massive deaths of people, who included 60 military officials, a case that has never occurred in any other war or attack in the world. Therefore, the 9/11 attacks left a legacy that all Americans have in mind up to date. The chief suspect at the time was Al-Qaeda under the leadership of Osama bin laden, who denied responsibility of the act. In 2004, he agreed to take responsibility and disclose the act where it became identified worldwide. The history commences with a heavy burst where in May 2011, the then AL-Qaeda leader Osama was found and put to

History of Germany Essay Example | Topics and Well Written Essays - 1500 words

History of Germany - Essay Example Although nominally a league of equals, in practice the empire was dominated by the largest and most powerful state, Prussia. The period of Bismarck was considered a golden era under whom, Germany rose to become one among the greatest powers of the world. The imperial crown was hereditary in the House of Hohenzollern, the kings of Prussia. The last king in the Prussian era was William II. William became internationally known for his aggressive foreign policy positions and strategic blunders which pushed the German Empire into political isolation and later into World War I. Under William II, Germany no longer had long-ruling strong chancellors like Bismarck. William II wanted Germany to have its "place in the sun" like the British Empire and set Germany to begin colonial efforts in Africa and the Pacific. With much territory in Africa colonized, Germans got only a small share. This created a fight for power, which eventually triggered World War I. Emperor William II abdicated the throne and then Government received an armistice on November 11, 1918 which marked the end of World War I. It also signed the Humiliating Versailles treaty. The imperialism was succeeded by the democratic, yet flawed, Weimar Republic. It was doomed from the beginning since even moderates disliked it and extremists on both the left and right loathed it. It eventually brought Nazis led by Adolph Hitler to power. Nazism or National Socialism refers primarily to the ideology and practices of the Nazi Party under Adolph Hitler; and the policies adopted by the government of Nazi Germany from 1933 to 1945. It established a kind of imperialism on Germany and despised Jews and communists. It ruled Germany during the pre-war period and Hitler became "The Fhrer". He started World War II citing the humiliation of Germany in World War II. Germany was defeated by allied forces in the War. Following Germany's defeat in World War II and the beginning of the Cold War, Germany was split, representing the focus of the two global blocs in the east and west. International plans for the unification of Germany were made during the early years following the establishment of the two states, but to no avail. During the summer of 1989, rapid changes took place in East Germany, which ultimately led to German reunification. Only in 1990 would Germany be reunited. Towards end of the Century, Germany became the centre of attraction in European Union. It is one of the most industrialized and developed nations of the world. (The Causes of World War One (2004)) German Education: The German Empire had a strong influence on German culture, including its education. Kingdom of Prussia was among the first countries in the world (if not the first at all) to introduce free and generally compulsory primary education, consisting of an eight-year course of primary education, Volksschule. Under the German Empire the school system became more centralized. More secondary schools were established, and the state had the right to set standards and to supervise the newly established schools. Four different types of secondary schools developed: A nine-year classical Gymnasium (focusing on Latin and Greek or Hebrew, plus one modern language), a nine-year Realgymnasium

The History Of The Digital Citizenship Information Technology Essay

The History Of The Digital Citizenship Information Technology Essay A digital citizen is a tool which helps teachers, technology leaders and parents to understand what students, children, and technology users should know to use technology the right way and also having knowledge of it. Digital Citizenship is more than just a teaching tool it is a way to prepare technology users for a society full of technology. To be considered a digital citizen you must have any record of you being in touch with electronic devices in the world. These people create blogs and use social networks. Signing up for an e- mail address is the first step into becoming a citizenship for many people. The government uses this tool a lot to transfer and record its information; this is called the e- government. Many governments that do not have this are a disadvantage to them because they cannot organize so well their important information. There is also something called the e- democracy, it involves campaign web sites online. People who do not cooperate so much with technology te nd be isolated socially and not kept up to date in our world. Practically being a digital citizen makes life a lot easier. There are nine themes of digital citizenship. One of these nine themes is digital etiquette. It is defined as the standards of conduct and procedure. People must be taught to be responsible in this area. Another theme is Digital literacy. This is the process of teaching and learning about technology and the use of technology. Schools have been doing a great part in this, but still a lot has to be done. Learners must be taught on how to deal with digital society. Business, military, and medicine are good examples of how technology is being used differently. Another theme of technology is digital communication. This is the electronic exchange of information.à ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ã‚ One of the significant changes within the digital revolution is a personà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s ability to communicate with other people. In the nineteenth century communication technology was very limited, but by the twenty first century this boosted up. The expanding of communication technology changed everything because people have the ability to keep frequent communication with anyone else, anywhere else. Although people do have to be very aware to whom they talk to because there are a lot of thieves and sexual predators. The fourth theme of digital citizenship is digital access. This is the full electronic participation in society. Technology users need to be alert of internet access and also support it. People should be able to have full access to technology no matter who they are. To become good, productive citizens we need to be committed to digital access. Another theme of digital citizenship is digital commerce. This is the electronic buying and sales of goods. A large portion of the market economy is being held electronically. For example like when people shop cloths online. Unfortunately there are illegal sales electronically, like the sales of pornography and gambling. Our society has to learn to be effective consumers in the new digital economy. The sixth theme of digital citizenship is digital law. This is the electronic responsibility for actions and deeds. This takes care of the ethics of technology in our society. Unethical use makes it a form of theft and crime. This includes for example stealing other peopleà ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒ ¢Ã¢â‚¬Å¾Ã‚ ¢s information or identity. Hacking into stud and downloading illegal music violates the digital law. The Seventh theme is digital rights and responsibilities. This is the freedoms extended to everyone in a digital world. Just like how in the constitution there is a bill of rights, there is a set of rights for every digital citizen as well. Digital citizens have the right to free speech, privacy and so on. These rights also point to responsibilities as well, people have to use technology in the right manner and not violate these rights. In the digital society these two must fuse together in for everyone to be active well. The eighth theme of citizen ship is digital health and wellness. This is the physical and physiological well being in a digital technology world. Eye safety, repetitive stress syndrome, and sound ergonomic practices are problems that we need to be aware of in the technological world. Physiological issues are becoming more prevalent, like internet addiction. The final theme of digital citizenship is digital security. This is the electronic precautions to guarantee safety. In the digital community there are people who steal and corrupt other people. Therefore people should be careful and not trust other people in the digital world. Like how we have locks on our doors and alarms for fires in our house, we have to have the same for our digital world and have virus protections, backups of data, and surge control for our equipment. This is being a responsible digital citizen. In conclusion, people of our society must get in touch more often with the digital world. There are a lot of benefits for using it, but we always have to be careful in the digital community just like how we are in the non-digital community. Be the best digital citizen you can be. Work Cited Digital Citizenship Resources for Educators. Web. 24 Aug. 2010. . Digital Citizenship Education. Web. 24 Aug. 2010. . Digital Citizenship. Web. 24 Aug. 2010. . Digital Citizen. Wikipedia, the Free Encyclopedia. Web. 24 Aug. 2010. . Digital Citizen. Wikipedia, the Free Encyclopedia. Web. 24 Aug. 2010. .

Attending a Reading by Leon Dash :: Rosa Lee Leon Dash

Rosa Lee and Leon Dash The Reading Brown Series hosted a reading by Leon Dash at the YMCA. Professor Dash was born in 1944 in Massachusetts, but he grew up in the Bronx of New York. He worked as a writer from 1966-1968 for the Washington Post. He was also in the Peace Corp shortly after traveling throughout Africa. He later went back to the Washington Post and has since done studies on various things. I had a hard time trying to find out exactly where the reading was going to take place as I walked around the YMCA. I finally got the guts to walk up to someone and ask for help, the male phenomenon. The event took place in a back room behind the kitchen. The room had four tables put together as to look like two. There were many chairs and few people to fill them as I walked in. There were a handful of people in the room and most seated around the tables set up in a V-shape from the podium. The room slowly started to fill as it came closer to twelve o’clock. As I looked around the room, I saw the â€Å"bleacher section†, a set of 12 chairs to the side of the room away from the speaker nearly filled. Most of those seats seemed to be occupied by students who appeared to be taking notes. The rest of the room had an odd accumulation of people. For a reading based around the commemoration of the Brown vs. Board of Education case, there was only one African American in the room besides the speaker. There were many older white people who gave the impression that they were faculty. A few of them and others brought lunch in on a tray or in a bag, presumably on their lunch break. The room looked as if it was split fifty-fifty between students and faculty. I would guess that there were around 20 to 25 people in the room. The room was large enough and had enough seating to make it seem as if the people were very spread out. There was very little interaction between the people before and during the event. It seemed as though everyone was just eager for the reading to start and finish.